Thursday, August 25, 2016

Fast Solution to Error: Broadcom wireless adapter won't work after laptop reboots

Broadcom wireless adapter won't work after laptop reboots

I have Acer Aspire 9410Z using Vista Home premium.  When computer shuts down then comes back up, the Broadcom 802.11g wireless adapter won't work.  In Device Manager there is a splat beside it.  I've tried multiple things in the past to get it to restart,
but it seems different things work at different times.  Or at least it seems that way.  Acer Support has given me many solutions, none of which worked.  Of course, I've done the disable/enable,  uninstall/reboot to try to reinstall,  update drivers,  etc. 
When I go to Diagnose, it tells me the Broadcom Adapter is experiencing driver or hardware related issues.  When I try to update drivers, I'm told I have the latest driver.  Can someone help me?  Is there a setting that is causing the wireless adapter to stay
off when the computer wakes up?  The wireless switch doesn't seem to do anything:  it is always lit up.  Pressing it doesn't seem to do anything.

Keys to the Problem Broadcom wireless adapter won't work after laptop reboots

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Hi Shagen18,
·         What is the error code you get when you try updating the drivers?
·         What happens when the computer is wired to router?
I appreciate the steps that you have tried to fix the issue, by disabling and enabling the device and updating the drivers for the device.
Unfortunately these steps did not help.
The yellow exclamation mark next to the device in the Device manager, clearly explains the issue is with the drivers for the device.
Check the link which explains about the error codes: Explanation of error codes generated by Device Manager in Windows XP Professional: (This article also holds good for Windows 7).
I suggest that you check if the internet works fine by booting the computer in Safe Mode with networking.
Safe mode with networking starts Windows with a limited set of files and drivers.
Startup programs do not run in safe mode, and only the basic drivers
needed to start Windows are installed, follow the steps to boot the computer in safe mode with networking:
Restart the computer.
Start tapping F8 key.
You will get advanced boot option window.
Select the option “Safe mode with Networking”.
Check the link: Start your computer in safe mode:
I would suggest that you uninstall the drivers for the Broadcom adapter from device manager and manually download the drivers for the device from the link below and install the drivers and check.
If the issue still persists, then I would recommend that you contact Acer for further assistance on this issue.

Thanks and Regards:
Swathi B - Microsoft Support.

Visit our
Microsoft Answers Feedback Forum and let us know what you think.

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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