Tech Support: Cursor freezes and keyboard not working while booting the computer.

Cursor freezes and keyboard not working while booting the computer.

Original title: I cannot move the cursor.
Why
 
After I sign in on the computer the cursor is frozen and the keypad is inactive.

Anwsers to the Problem Cursor freezes and keyboard not working while booting the computer.

Download SmartPCFixer to Fix It (Free)

Hi Ron,
 
-          Were there any changes made to the computer prior to the issue?
 
I would suggest you to try these steps and check.
 
Method 1:
Step 1: Boot the computer in safe mode and check.
 
Start your computer in safe mode
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
If the issue does not persists in safe mode, then place the computer in clean boot state and check.
 
Step 2: Set the computer in Clean Boot.
To help troubleshoot error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs.
This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Please note: After the troubleshooting, make sure to boot your computer to normal mode by following the step 7.
 
Method 2: Run a virus scan to make sure the computer is virus free.
 
http://www.microsoft.com/security/scanner/en-us/default.aspx
Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any.
Let us know the outcome.

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Recommended Method to Repair the Problem: Cursor freezes and keyboard not working while booting the computer.:

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1. You can Download SmartPCFixer here. Install it on your computer. When you open it, it will perform a scan.

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