Can't get my computer to reset to factory settings
My compaq presario cq61 wont allow me to reset it to its factory settings, a virus caused all my files to be erased, how do i restore my files if my system restore isnt working
original title: Restore issues
Anwsers to the Problem Can't get my computer to reset to factory settings
Presumably you failed to make your recovery disk set as per HP instructions?
If you are no longer able to access the hidden recovery partition to destructive restore to factory condition, then you would need to contact HP to request the recovery disks, for which there will be a smalle fee.
System Restore is not the same as Reset to Factory condition.
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