Troubleshooting:Can not reinstall dvd program, asking me to verify that files exists and that I can access. Don't know how to fix this problem

Can not reinstall dvd program, asking me to verify that files exists and that I can access. Don't know how to fix this problem

When re-installing my dvd disc program 'Family Tree Maker 2012', I get an error saying:
c:\PROGRA~3|5AFE47E2-E3AB-4A8F-82F5-EB24DC3B1CCC\program files\BCL Technologies\easyConverter SDK\bprgcomm.dll.
verify that the files exists and that you can access it

I have run every troubleshooting program on my HP Pavilion dv7-4283cl Entertainment Laptop and Windows 7 fix it program from Microsoft.  Including making sure all previous files of Family Tree Maker 2012 is removed from my c:\programdata.  I had no problem
installing the program initially a couple months ago but then my laptop started have problems when I turned it on, I would get a black screen before Windows 7 would start or after Windows 7 started to load it would go black.  I was able to fix it by restoring
to a previous start date but I lost the download of Family Tree Maker 2012 and have not been able to reinstall since.  Microsoft shows all that I have all updates installed on my computer.
Any suggestions?
Thanks,
Sue

Keys to the Problem Can not reinstall dvd program, asking me to verify that files exists and that I can access. Don't know how to fix this problem

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Windows Restore

• Click on the Start button on the Taskbar.
• Type "System Restore" (without quotes) in the Search box and hit Enter or,
• Click on System Restore (when you see System Restore pop up  in the list of search results).
• Make sure the "Recommended restore" radio button is checked on the restore utility window.
• Click on Next and follow the instructions given.

Note: There is the option on the restore utility to select "Choose a different restore point". Unless you have a specific reason to select a different date and time than what Windows recommends, just select the recommended option stated in the steps above. If you choose to select another one, follow these steps:

Click on that desired date and time, and Windows 7 will perform a scan for any affected programs in that restore point.

Once completed, click Next and follow the instructions given.

Once you have selected the restore point, your system will start the restoring process, after which you will have to restart the system.

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